Terms of service

Last updated 9 November 2026

In short

• FreightStax is a prospecting tool for freight brokerages. It's for business use only.
• Plans are a flat monthly price with a set number of seats. Each seat is one named person; logins can't be shared.
• The first plan starts with a 7-day free trial. A card is needed to start, and it's charged when the trial ends unless you cancel first.
• Exports use tokens. Each plan includes tokens every month, and you can buy more.
• The company data comes from public records and company websites. It can be out of date or wrong, so check it before you rely on it.
• You're responsible for how your team calls and emails people, including the TCPA, do-not-call lists and opt-outs.
• Your notes, lists and customer list belong to you. The data and the software belong to us.

The rest of this page is the full version. If anything in the summary and the full version disagree, the full version applies.

1. Who these terms are between

These terms are between FreightStax ("we", "us") and the business that opens a FreightStax workspace ("you"). If you accept them for a brokerage or another company, you confirm you're allowed to bind it to these terms.

FreightStax is sold to businesses only. You confirm you're using it for your business and not as a consumer.

2. What FreightStax is

FreightStax is online software for finding and working shipper leads. It includes:

• a database of US companies built from public records and companies' own websites
• scores and the reasons for them
• calling, follow-up, list and export tools
• a workspace your team shares

We may improve, change or remove features. If a change takes away something important you pay for, we'll tell you at least 30 days before, and you can cancel and get back what you've paid for the time you won't use.

3. Your workspace and users

• The person who opens the workspace is its owner. The owner and any admins they appoint manage who has access, roles and billing.
• Each user account is for one named person and takes one of your plan's seats. Logins can't be shared. An account can be signed in on two devices at once; signing in on a third signs out the one used longest ago, and we may pause accounts that are being shared.
• When all your plan's seats are in use, nobody else can join until you move to a bigger plan or turn someone's access off.
• Keep passwords and invite codes private. Anyone who signs up with your invite code joins your workspace and counts as a user. If a code gets out, make a new one in Settings.
• You're responsible for what happens in your workspace, including what your users do. Tell us straight away at hello@freightstax.com if you think someone has got in who shouldn't have.

4. Free trial

The first time a workspace starts a plan, it gets a 7-day free trial. You need to add a card to start it. When the trial ends, the plan's first monthly payment is taken from that card automatically, unless you cancel before then in Settings, Billing. If you cancel during the trial, nothing is charged.

The trial includes 20 tokens. There is one free trial per workspace and per card: if a card has already been used for a trial, a new plan on it is charged from the first day.

5. Prices and billing

• Plans. You pay a flat monthly price for your plan, which sets how many seats your workspace has and how many tokens it gets each month. The plans and prices are on our pricing page and shown in the app before you subscribe, in US dollars.
• Billed monthly in advance. Payments are taken by card through Stripe, our payment provider. We don't see or store your full card number.
• Changing plans. When you move to a bigger plan, you pay the difference for the rest of that month and get the extra tokens straight away. When you move to a smaller plan, the lower price starts straight away and the rest of the month is credited to your next invoice. Stripe works these amounts out to the day. You can't move to a plan with fewer seats than the people who have access.
• Taxes. Prices don't include sales tax, VAT or similar taxes. If any apply, they're added to your invoice.
• Price changes. We may change prices for future billing periods. We'll email the workspace owner at least 30 days before a change affects you, and you can cancel before it does.
• Failed payments. If a payment fails, Stripe will try again over the following days and we'll email you. If it still hasn't gone through, the workspace pauses until the payment is made.

5a. Tokens

• Tokens are used when you export company or carrier data from FreightStax as a file. An export uses 1 token for every 5 companies or carriers in it that your workspace hasn't exported in the previous 30 days. The app shows the number before anything downloads.
• Your plan's tokens are added with each monthly payment and expire when the next month's tokens are added. Tokens you buy separately don't expire while your workspace is open, and are used after the monthly ones.
• Tokens have no cash value. They can't be refunded, sold or moved to another workspace, and they end when your workspace is closed, except where the law requires otherwise.

6. Canceling

The owner or an admin can cancel at any time in Settings, Billing. Canceling stops future payments. You keep access until the end of the month you've paid for, and there are no refunds for part months, except where the law requires one or section 2 applies.

7. How you may use FreightStax and its data

While your subscription is active, your users may use FreightStax and its data to find, research and contact businesses about freight services, for your own brokerage.

You can export records to your own CRM and spreadsheets for that purpose, and keep what you've exported after your subscription ends. If we tell you about a removal request that covers something you've exported, delete it.

You must not:

• sell, share, publish or give away the data, or put it in a product or service for anyone outside your brokerage
• use it to build a competing database or service
• copy it in bulk by scraping, scripts, screen capture or automated downloads, or use more than one person's seat to get round token or browsing limits
• go beyond the fair-use limit of 3,000 companies viewed per person per day; the app stops showing more until the next day
• use it to decide anyone's eligibility for credit, insurance, employment, housing or any other purpose covered by the Fair Credit Reporting Act. FreightStax isn't a consumer reporting agency and the data isn't fit for those uses.
• use it to contact people about anything other than business, or to harass, stalk or harm anyone
• try to get round security, usage limits or another workspace's privacy, or reverse-engineer the software
• break any law while using it

8. Calling and emailing rules

FreightStax leaves out mobile numbers and personal email addresses to lower the risk for brokers who cold call. It doesn't make your calls or emails compliant for you. You're responsible for how your team contacts people, including:

• the Telephone Consumer Protection Act and state telemarketing laws
• the national and state do-not-call registries
• the CAN-SPAM Act
• honoring every request to stop calling or emailing

The do-not-contact list in Settings helps you keep track of these requests. Using it is up to you.

9. Your data

"Your data" means what your team puts into FreightStax: notes, statuses, lists, call outcomes, quotes, email templates, your customer list and your settings. It belongs to you.

You give us permission to store and process your data only to run FreightStax for you, to keep it secure, and to fix problems. We don't sell it or show it to other customers. The one exception is the shared contact network: if an admin turns it on in Settings, the name and title your team saves for "who books the trucks" at a company is shared with other FreightStax customers. You confirm you're allowed to share those details before you turn it on.

Where your data includes personal details, such as a shipper's contact name, we handle it as your processor, following your instructions and our privacy policy. Email us if you need a data processing agreement.

10. Our data and software

The FreightStax software, the database, the scores and the way they're put together belong to us or the people we license them from. These terms give you the right to use them while your subscription is active, as section 7 describes, and nothing more.

If you send us ideas or feedback, we may use them without owing you anything.

11. Pausing and closing workspaces

We may pause your workspace, after warning you where we reasonably can, if:

• a payment is overdue
• you seriously break these terms
• we need to, to stop harm to other customers, to the people in the data, or to FreightStax

You can close your workspace by canceling and emailing us.

When a workspace is paused or closed, nobody in it can sign in. We keep its data for 90 days, so you can come back, then delete it. Copies in our backups are deleted on their normal schedule. Export anything you want to keep before you leave.

12. The data comes as it is

The company details in FreightStax come from public records, which companies file themselves, and from companies' websites. We refresh them every week, but they can still be out of date, incomplete or wrong. Scores are estimates, not promises that a company has freight for you.

We work to keep FreightStax available and secure, but we can't promise it will always be available or free of errors. Apart from what these terms say, FreightStax is provided "as is", without other promises or warranties, to the extent the law allows.

13. Responsibility if things go wrong

Neither of us is responsible to the other for lost profits, lost business or indirect losses.

Apart from your payments to us and the promise in section 14, each side's total responsibility under these terms is limited to what you paid us in the 12 months before the claim.

Nothing in these terms limits responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow to be limited.

14. Claims about how you contact people

If someone makes a claim against us because of how your team called, texted or emailed them, or because you used the data in a way section 7 doesn't allow, you'll cover our reasonable costs and any amount we have to pay because of it. We'll tell you promptly about any such claim and let you handle it, with our reasonable help.

15. Confidentiality

Each of us will keep the other's non-public business information private and use it only for these terms. That covers your data, and anything about FreightStax that isn't public.

16. Changes to these terms

If we change these terms in a way that matters, we'll email the workspace owner at least 30 days before the change applies. If you don't agree, you can cancel before then. Smaller changes, such as clearer wording, take effect when we publish them. The date at the top shows the latest version.

17. Law and courts

These terms are governed by the law of England and Wales, and the courts of England and Wales decide any dispute about them. Before going to court, both of us will try to settle a dispute by talking it through for at least 30 days.

If part of these terms turns out to be unenforceable, the rest still applies. These terms, with the privacy policy, are the whole agreement between us about FreightStax.

18. Contact

Email hello@freightstax.com.